Refund policy

Refund Policy

Last updated: 11 August 2026

This policy applies to purchases from www.pureairfumeextractor.com, operated by
DONGGUAN PURE-AIR TECH CO., LIMITED. It sits alongside, and does not reduce, any
statutory rights you have under the consumer law of your own country.

1. 7-day return window

You may return most items within 7 days of delivery for a refund. To be
eligible, the item must be in resalable condition — complete with all filters,
hoses, adapters, accessories and documentation, in its original packaging, and
showing no more wear than is unavoidable when checking whether it suits you.

Running a unit briefly to confirm airflow and fit does not void your return.
Extended production use does: a filter that has absorbed laser smoke cannot be
resold, so units returned with visibly loaded filters are refunded minus the cost
of a replacement filter set, which we state to you in writing before processing.

2. How to start a return

Email sales@pureairfumeextractor.com with your order number and the reason for
the return. We reply within one business day with a return authorisation and the
correct return address. Please do not ship anything back before you have that
authorisation — unannounced returns cannot be matched to an order and may be
refused by the warehouse.

3. Who pays return shipping

  Faulty, damaged or wrong item sent   We pay return shipping in full and cover
                                        the replacement shipment. Nothing is
                                        deducted from your refund.

  Change of mind                        You pay return shipping. The original
                                        outbound shipping charge is not refunded.

  Industrial / freight items            Return freight is quoted case by case
                                        because it requires palletising and a
                                        scheduled collection. We confirm the
                                        amount in writing before you commit.

We do not charge restocking fees.

4. Refund timing

Once the returned item reaches our warehouse we inspect it within 2 business
days and issue the refund within 5 business days of that inspection. Refunds go
back to the original payment method — we cannot redirect a refund to a different
card or account.

After we issue the refund, the time it takes to appear on your statement is
controlled by your bank or card issuer, typically 5-10 business days for cards
and 1-3 business days for PayPal. Bank transfer (T/T) refunds are returned to the
remitting account and may take up to 10 business days internationally.

We email you when the refund is issued. If 15 business days have passed since
that email and you still see nothing, contact us and we will send you the
transaction reference to give your bank.

5. Faulty goods and warranty claims

If a product develops a fault, contact us with your order number, a description
of the problem and — where possible — a short video showing the symptom. Our
engineers diagnose remotely first, because many issues are resolved by reseating
a filter or clearing an inlet.

If the unit is genuinely faulty we repair it, replace it, or refund it. Which
remedy applies depends on the fault and how long you have had the unit, and we
agree it with you before acting. Faults reported within the 7-day window are
handled as returns under section 1, with return shipping paid by us.

Damage caused by the following is not a manufacturing fault: operating the unit
without a filter installed, extracting materials the unit is not rated for,
connecting it to an incompatible power supply, water ingress, physical impact, or
repairs attempted by an unauthorised third party.

6. Items that cannot be returned

  Used consumable filters and pre-filters, once installed and run, for hygiene
  and contamination reasons.

  Custom-built or made-to-order industrial systems, including bespoke ducting,
  hood and multi-arm configurations manufactured to your specification. These are
  identified as custom on your quote before you pay, and we will always tell you
  explicitly when an order is non-returnable.

  Items returned more than 7 days after delivery, unless the return is a
  warranty claim under section 5.

7. Order cancellation

You can cancel free of charge at any point before dispatch — email us and we
refund in full. After dispatch, a cancellation becomes a return under section 1.
Custom-built industrial orders can be cancelled without charge until
manufacturing starts; after that, cancellation costs depend on how far the build
has progressed and we set the figure out in writing.

8. Bulk and quoted orders

Quantity discounts shown at checkout (5% from 2 units, 8% from 3 units) are
recalculated if a partial return drops your order below the discount threshold.
The recalculated discount is applied to the items you keep, and the difference is
deducted from the refund.

9. Governing law

This policy and any dispute arising from it are governed by the laws of the Hong
Kong Special Administrative Region of the People's Republic of China. Your order
is processed under the laws of the Hong Kong Special Administrative Region.

10. Contact

DONGGUAN PURE-AIR TECH CO., LIMITED
Hong Kong Business Registration no. 61291933
Unit 1406A, 14/F, The Belgian Bank Building, Mongkok, Kowloon, Hong Kong
Email: sales@pureairfumeextractor.com
Tel: +86-188 2558 9169
Office hours: Monday to Saturday, 9:00-18:00 (GMT+8)