Shipping policy

Shipping Policy

Last updated: 17 August 2026

All orders are fulfilled by DONGGUAN PURE-AIR TECH CO., LIMITED. This policy
explains where we ship, how long it takes, what it costs, and what happens when
something goes wrong in transit.

1. Order processing

Orders leave our US warehouse within 2-3 business days.

Orders are not processed or shipped from Friday, 12:00 PM EST through Sunday, or
on public holidays. An order placed on Friday afternoon therefore begins
processing on the following Monday.

If we are experiencing a high volume of orders, shipments may be delayed by a few
days. If your shipment experiences a significant delay, we will contact you via
email or phone.

You receive a confirmation email as soon as the order is accepted, and a tracking
email the moment your order ships.

If an item you ordered turns out to be unavailable after you have paid, we
contact you within one business day with the options: wait for restock, switch to
an equivalent model, or receive a full refund.

2. Where we ship and how long it takes

Small units (single-item weight under 40 kg), replacement filters and adapter
kits ship from our United States warehouses (West and East Coast) by ground
carrier.

  United States (48 contiguous states)   3-7 business days after dispatch
  Rest of world                                       quoted per order before payment

Industrial units (PA-FS400 and up) and multi-arm installations ship by freight
(LTL) on a pallet, and we coordinate a delivery appointment with you. Freight
transit time depends on destination and is confirmed in writing on your quote
before you pay. Delivery is kerbside unless you have arranged inside delivery or
a lift gate with us in advance.

Transit times start from the day the carrier collects the parcel, not the day you
place the order, and exclude weekends and public holidays. They are carrier
estimates, not guarantees.

For Alaska, Hawaii, Puerto Rico and international destinations, please contact us
for a shipping quote before ordering.

3. Shipping costs

Small units under 40 kg ship free of charge within the contiguous United States.

For every other destination, shipping cost is calculated at checkout from the
delivery address and the weight and dimensions of the items in your cart. The
exact amount is shown before you confirm payment — you will never be charged
shipping that was not displayed to you first.

Replacement filter sets on a recurring filter plan also ship free of charge
within the contiguous United States.

Freight shipments for industrial systems are quoted individually because cost
depends on pallet count, destination and access requirements. The freight amount
appears on your written quote.

4. Duties, taxes and customs

United States orders shipping from our US warehouses are delivered duty paid. No
additional customs charges apply.

For orders shipped outside the United States, import duties, taxes and customs
clearance fees are set by the destination country and are the responsibility of
the recipient. These charges are not included in the price you pay us and we
cannot predict their amount. Carriers usually collect them before delivery. If a
shipment is refused because of unpaid import charges, the return freight and any
carrier fees are deducted from your refund.

5. Address accuracy

Please check your delivery address carefully before paying. We can change an
address only before the parcel is dispatched — contact
sales@pureairfumeextractor.com immediately if you spot a mistake. Once a parcel
is in transit, an address change becomes a carrier-controlled redirect that may
incur a fee, and parcels returned to us as undeliverable because of an incorrect
address are refunded minus the outbound and return shipping costs.

6. Cancellations and changes

Need to cancel or make an adjustment? Let us know right away, and we will do our
best. Email sales@pureairfumeextractor.com.

Unfortunately, we are unable to make any changes once an order is shipped. If a
cancellation request is made before shipping and within the specified timeframe
on our website, the order can be successfully cancelled or adjusted.

7. Lost, delayed or damaged shipments

Inspect the packaging before you sign for a freight delivery. If the carton or
pallet is visibly damaged, note the damage on the carrier's delivery paperwork
before signing and photograph it. This note is what allows us to file a carrier
claim on your behalf.

  Damaged in transit    Email us within 5 business days of delivery with photos
                        of the packaging, the damage and the shipping label. We
                        arrange a replacement or a full refund at no cost to you.

  Lost in transit       If tracking has not moved for 7 consecutive business
                        days, contact us. We open a carrier investigation and,
                        if the parcel is confirmed lost, send a replacement or
                        issue a full refund.

  Delayed              Carrier delays caused by weather, customs inspection or
                        peak-season volume are outside our control. We track the
                        shipment with the carrier and keep you updated. Delay
                        alone does not create a refund entitlement unless the
                        shipment is ultimately lost.

8. Governing law

This policy and any dispute arising from it are governed by the laws of the Hong
Kong Special Administrative Region of the People's Republic of China. Your order
is processed under the laws of the Hong Kong Special Administrative Region.

9. Contact

DONGGUAN PURE-AIR TECH CO., LIMITED
Hong Kong Business Registration no. 61291933
Unit 1406A, 14/F, The Belgian Bank Building, Mongkok, Kowloon, Hong Kong
Email: sales@pureairfumeextractor.com
Tel: +86-188 2558 9169
Office hours: Monday to Saturday, 9:00-18:00 (GMT+8)